Terms & Conditions

Terms & Conditions — Lara London

Last updated: 15 May 2026

This website is operated by Lara London trading as Lara London. Throughout the site, the terms "we," "us," and "our" refer to Lara London. By using our website or purchasing from us, you agree to be bound by these Terms and Conditions.

Article 1 — Definitions

  • Business / "we": Versteeg IT Consultancy B.V., trading as Lara London.
  • Consumer / "you": a natural person acting for purposes outside their trade, business or profession who enters into a distance contract with us.
  • Distance contract: a contract concluded between us and you exclusively through one or more means of distance communication (e.g. our website).
  • Withdrawal period: the 14-day period during which the consumer may exercise the right of withdrawal under Article 6.

Article 2 — Company Identity

Article 3 — Applicability

These general terms and conditions apply to every offer made by Lara London and to every distance contract and order concluded between us and the consumer. Before the distance contract is concluded, the text of these terms is made available to the consumer. If this is not reasonably possible, the consumer will be informed before the contract is concluded that the terms can be inspected at our premises and that they will be sent free of charge as soon as possible upon request.

Article 4 — The Offer

Each offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. Images shown faithfully represent the products; minor variations in colour and shade may occur due to screen calibration. Obvious mistakes or errors in the offer are not binding on us.

Article 5 — The Contract

The contract is concluded at the moment the consumer accepts the offer and the conditions stipulated by us are met. After acceptance, we will confirm receipt of the order without delay by electronic means. Until receipt has been confirmed, the consumer may dissolve the contract.

Article 6 — Right of Withdrawal

The consumer has the right to withdraw from the contract within a period of 14 days, without giving any reason. The withdrawal period expires 14 days after the day on which the consumer (or a third party other than the carrier and indicated by the consumer) acquires physical possession of the goods.

To exercise the right of withdrawal, the consumer must notify us of the decision to withdraw via an unequivocal statement, sent by email to support@lara-london.shop. The consumer may use the model withdrawal form provided at the end of these Terms, but is not obliged to do so.

Article 7 — Obligations During the Withdrawal Period

During the withdrawal period the consumer will handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to assess its nature, characteristics and functioning. The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish those things.

Article 8 — Costs and Reimbursement in Case of Withdrawal

If the consumer exercises the right of withdrawal:

  • The consumer bears the direct cost of returning the goods.
  • We will reimburse all payments received from the consumer, including the standard delivery costs of the original order (excluding any additional costs resulting from the consumer's choice of a more expensive delivery method), within 14 days of being informed of the decision to withdraw.
  • We may withhold reimbursement until we have received the goods back, or until the consumer has supplied evidence of having sent the goods back, whichever is the earliest.
  • Reimbursement will be made using the same means of payment used for the original transaction, unless the consumer has expressly agreed otherwise; in no event will the consumer be charged any fee for such reimbursement.

Alternative resolution. Instead of returning the product, the consumer may, at their sole discretion, accept a store credit equal to 100% of the purchase price, valid for 90 days on any future order, without the obligation to return the original product. This alternative is offered as a convenience and does not affect the consumer's statutory right of withdrawal described above.

Article 9 — Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

  • Custom-made or personalised items produced according to the consumer's specifications.
  • Sealed hygienic items where the seal has been broken after delivery.
  • Goods which, after delivery, have been inseparably mixed with other items.

Article 10 — Pricing

All prices displayed on our website are inclusive of VAT where applicable, unless otherwise stated. Shipping costs are calculated and shown separately at checkout before the contract is concluded.

Article 11 — Delivery and Performance

We will exercise the greatest possible care when receiving and executing orders. Unless a longer term has been agreed, we will deliver accepted orders within 30 days at the latest. If delivery is delayed, or if an order cannot be fulfilled in full, the consumer will be notified within 30 days. In that case the consumer is entitled to dissolve the contract at no cost.

Article 12 — Conformity and Warranty

We warrant that the products comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date the contract was concluded.

Complaints concerning the performance of the contract must be submitted to us fully and clearly described within a reasonable period after the consumer has discovered the defect, and in any event no later than two months after such discovery. Complaints submitted will be answered within 14 days from the date of receipt.

Article 13 — Privacy

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

Article 14 — Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, product photographs, and software — is the property of Versteeg IT Consultancy B.V. or its licensors and is protected by applicable intellectual-property laws. No part of this website may be reproduced, distributed, or otherwise used without our prior written consent.

Article 15 — Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Subject to the foregoing, our total liability to the consumer arising under or in connection with the contract is limited to the total amount paid by the consumer for the order in question.

Article 16 — Governing Law

These Terms, and any contract concluded under them, are governed exclusively by the laws of the Netherlands, to the exclusion of conflict-of-law rules. The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) do not apply.

Where the consumer is a resident of another EU/EEA Member State, this choice of law does not deprive the consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence.

Article 17 — Disputes and Jurisdiction

Any dispute arising out of or in connection with these Terms or any contract concluded under them shall be submitted to the competent court of the Rechtbank Gelderland, location Apeldoorn, the Netherlands, without prejudice to the consumer's right to bring the dispute before the court of their place of residence under applicable mandatory consumer-protection law.

EU consumers may also submit disputes to the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

Article 18 — Contact

For all questions, complaints, or requests under these Terms, please contact us at:

  • Email (primary): support@lara-london.shop
  • Registered office: Versteeg IT Consultancy B.V., Apeldoorn, the Netherlands — KvK 99906988

Email is our primary support channel and the fastest way to reach us. If you require a written postal address for legal correspondence, please request it via email and it will be provided.